Technical Support Analyst

Job description

SIG is an ambitious global technology and consultancy firm delivering independent software quality assurance solutions. We believe we can make the world a better place by helping developers and organisations create better software. To accomplish this, our Software Development Team is continuously improving and expanding our Software Intelligence Platform. This is no small task: we are adding new analysis capabilities; we are improving and expanding our frontends to become more intuitive, integrated and feature-rich; we are preparing our back end to scale and handle more code, faster.


Where you come in

As a Technical Support Analyst at the Software Improvement Group you will be in direct contact with clients to assist in leveraging the SIG products and services, making sure clients work towards ‘Getting Software Right’.

You will be a fundamental addition to the SIG Core delivery group, ensuring that pre-analysis of uploaded source code is carried out effectively, such that measurements can lead to advice in our consulting group. Additionally, you will be on call with clients to assist in the resolution of questions around SIG tooling and the operation of these tools. You will work in a small Amsterdam based team that picks up all support and service tasks for the consultancy organisation, working closely with the consultants that are responsible for clients in the Public, Finance and Commercial sector.


How we work

As a member of the newly setup Service Center, you will work on various aspects of the SIG tooling to arrange for operational tasks, helping to streamline and elicit options for automation. Additionally, you will be on call with clients for direct support. Typically, your work will consist of:

  • Source code upload handling within the SIG tooling
  • Carrying out initial analysis based on SIG models and methodology
  • Evaluation of Source Code monitor triggers in the SIG tooling
  • Support Calls on 1st and 2nd line support with clients and ticketing thereof, during regular office hours (9:00am to 5:00pm)
  • Cooperation with developers and consultants for 3rd line support
  • Building and adding to a client knowledge database
  • Occasionally helping your co-workers out with internal support

What's in it for you?

You will receive rigorous training in SIG propriety toolset and methodologies. We will help you achieve your goals through continuous professional development and regular career progression sessions.

We are not interested in people who are looking for a job! We are interested in people who are looking to change the world of software quality! In reversing the world of quality software, we have big dreams, and we expect you to have the same!


Requirements

Requirements

  • Bachelor's degree or equivalent formal training in Computer Science/Engineering
  • 1+ years' work experience in an IT technical field
  • Excellent interpersonal skills
  • Analytical and geared to problem solving
  • Service mentality towards clients
  • At home on any operating system
  • Excellent command of the English language, verbal & written