Who we are
SIG is an ambitious global technology and consultancy firm delivering independent software quality assurance solutions. We believe we can make the world a better place by helping developers and organizations create qualitatively better software. To accomplish this, we are continuously improving and expanding Sigrid, our Software Intelligence Platform. We serve our clients projects based in all sorts of domains, like the public sector, energy, telecom, and the financial sector. We have serious growth ambitions for the coming years, and we are looking for people who want to help us realize this.
Where you come in
The Market Team is a newly developed team responsible for delivering the correct execution of the contract, servicing a portfolio of customers and extending the portfolio. As a senior Customer Success Manager, you keep the client-centric overview of all activities around a specific customer in the Market Team. Responsible for customer satisfaction, through Sigrid adoption, relationship management, and broadening the portfolio of our services within the customer. You support the customers' needs with the Market Team you are a part of. You ensure excellent delivery at all strategic accounts ranging from operational project management to regularly checking in with clients. You are actively guiding the customer to increase the adoption of the Sigrid platform. You actively develop and manage relations at different business levels in the client organization in consultation with the other Market Team members. You’ll be part of our Amsterdam-based team servicing clients in the Benelux.
How we work
As a senior Customer Success Manager, you are the crucial linking pin between the client and SIG ensuring a successful long-term engagement. Next to this you help to develop other CSMs and the role of CSM in SIG. You will develop strong narratives to deliver advice in line with customers' business goals, by proactively developing initiatives to improve long-term customer intimacy and general organizational improvement. You can show customers new insights into the usage of Sigrid in their business. With everything you do, you will act as a role model. You ensure your domain knowledge is up-to-date and you know the ins and outs of your customers. Typically, your work will consist of:
What's in it for you?
You will receive an intensive onboarding program on SIG’s proprietary toolset and methodologies. We will help you achieve your goals through continuous professional development and regular career progression sessions.
We are not interested in people who are looking for a job! We are interested in people who are looking to change the world and believe this can be done through improving software quality! In reversing the world of quality software, we have big dreams, and we expect you to have the same!