Platform Specialist

Job description

Who we are?

Software Improvement Group is an ambitious global technology and consultancy firm delivering independent software quality assurance solutions. We believe we can make the world a better place by helping developers and organizations create qualitatively better software. To accomplish this, we are continuously improving and expanding our Software Intelligence Platform called Sigrid. We serve our clients project based in all sorts of domains, like the public sector, energy, telecom, and the financial sector. We have serious growth ambitions for the coming years, and we are looking for people who want to help us realize this.

How we work

As a Platform Specialist, you will partner with Solutions Consultants who lead and execute long-term engagements. You ensure your technical and domain knowledge is up-to-date and you know the ins and outs of how Sigrid can be of value to your customers. You are motivated to help customers to adopt the Sigrid platform and to embed this in their day-to-day work. Typically, your work will consist of:

  • Onboarding new customers focus on the features needed for the project to complete
  • Technically support and educate the customer in the usage of our Sigrid platform
  • Foster building sound and long-term relations between customer and support teams
  • Show new features to the customers and explain the added value in terms of their goals
  • Understanding our customers and timely adding new value-adding extensions to the engagement
  • Be the voice of the customer to the relevant internal SIG departments, organize and analyze customer feedback
  • Together with the project team keep track of and follow up on renewals to create long term engagements with customers
  • Encourage upsell and cross-sell by introducing premium services after creating rapport with the customer

Where you come in

As a Platform specialist at Software Improvement Group, you will work closely with clients to understand their businesses and challenges, execute our long-term engagements, and build relationships.

You will ensure that our customers receive the tools and support needed to achieve their business goals by engaging with the customer on multiple levels. You will act as a guide to the customer on their journey to embed quality assurance in their companies, adopt Sigrid as their main software quality platform, and to reach their goals with the best possible outcome.

You will be a fundamental addition to the SIG Core delivery group. You’ll be part of our Amsterdam based Solutions Consultancy team. You’ll work closely with other Consultants in our team and with colleagues in other parts of the organization like Technical Consultants and IT Strategy Advisory Consultants. An important part of your daily work is to cooperate with the Technical Support Engineers in our Sigrid Service Management team. Together you’ll ensure customer satisfaction throughout the project.

What's in it for you?

You will receive an intensive onboarding program on SIG’s proprietary toolset and methodologies. We will help you achieve your goals through continuous professional development and regular career progression sessions.

We are not interested in people who are looking for a job! We are interested in people who are looking to change the world and believe this can be done through improving software quality! In reversing the world of quality software, we have big dreams, and we expect you to have the same!


Job Requirements

  • Master’s degree, preferably on the edge between Business and IT, like Business Information Technology or Business Information Management
  • 5+ years of relevant work experience in IT
  • Expected to be technically savvy, flexible and creative
  • Excellent interpersonal skills and a motivated team player
  • Analytical, ability to learn quickly and geared to problem solving
  • Strong listener, seeking to understand first
  • Very customer focused through a service mentality, both internally and externally
  • Proactive attitude, self-starting and self-motivated
  • Excellent command of the English language, verbally & written
  • Previous experience as a consultant is a plus
  • Relevant IT management experience is a bonus