SIG is an ambitious global technology and consultancy firm delivering independent software quality assurance solutions. We believe we can make the world a better place by helping developers and organisations create better software. To accomplish this, our Software Development Team is continuously improving and expanding our Software Intelligence Platform.
How we work
As a member of the IT Support team you will automate provisioning of Apple devices. Additionally, you will be on call with internal customers for direct support. Typically, your work will consist of:
Providing outstanding support in a very customer focused environment
Documentation of best practices and troubleshooting steps
Adding contribution to feature implementation and problem solving
Improving security awareness and giving trainings to employees on best practice
Where you come in
The IT Support Specialist oversees the IT applications for the business activities of SIG
Monitoring user access to the internal network and usage of services
On- and Off-boarding employees providing application support and instructions
Deploying and supporting Apple devices.
Administrating Cloud IDPs like Microsoft Azure AD, Okta, Google
What's in it for you?
You will receive rigorous training in SIG propriety toolset and methodologies. We will help you achieve your goals through continuous professional development and regular career progression sessions.
Gain SIG expertise and learn all about SIG offerings
Share knowledge with your colleagues / coach them / act as a sparring partner
Handle and process customer ticket request, document client related or internal processes
Contribute to automation of processes
Manage user access to specific applications
HBO or equivalent formal training in Computer Science/Engineering
4+ years' work experience as an IT field technician / system administrator or similar role
macOS certificate like Jamf 200 or 300 certification or similar macOS certification desired
Senior knowledge in managing Microsoft 365 Cloud administration
Excellent interpersonal skills and very service oriented
Analytic thinking and being able to identify root causes of technical issues
Experience with managing a fleet of Apple devices using Apple Business Manager, SimpleMDM, Munki, AutoPkg, Jamf or similar Mobile Device Management solution.
Understanding of scripting languages like zsh, bash, python
Excellent command of the English language, verbal & written