Mac System Administrator / IT Support Specialist

Job description

Who we are

SIG is an ambitious global technology and consultancy firm delivering independent software quality assurance solutions. We believe we can make the world a better place by helping developers and organisations create better software. To accomplish this, our Software Development Team is continuously improving and expanding our Software Intelligence Platform. This is no small task: we are adding new analysis capabilities; we are improving and expanding our frontends to become more intuitive, integrated and feature-rich; we are preparing our back end to scale and handle more code, faster.

How we work

As a member of the IT Support team you will automate provisioning of Apple devices. Additionally, you will be on call with internal clients for direct support. Typically, your work will consist of:

  • Documentation/automation
  • Contributions to features and problem solving
  • Employee satisfaction with IT Support
  • Improving security awareness

Where you come in

  • The IT Support Specialist oversees computer systems for the business and offers support to the system users of SIG
  • Overseeing user access to the network, manage Switches/Wifi/Routers
  • On- and Off-boarding (setup) users, installing and maintaining Apple devices, on-premise user- and application support and instruction, helpdesk ticket assignment, management and monitoring
  • Manage a fleet of Apple devices using technologies like Okta, SimpleMDM and Munki
  • Improve security of the office automation

What's in it for you?

You will receive rigorous training in SIG propriety toolset and methodologies. We will help you achieve your goals through continuous professional development and regular career progression sessions.

Activities

  • Gain SIG expertise and learn all about SIG offerings
  • Share knowledge with your colleagues / coach them / act as a sparring partner
  • Handle and process client ticket request, document client related or internal processes
  • Contribute to automation of processes
  • Manage user access to specific applications

Requirements

  • HBO or equivalent formal training in Computer Science/Engineering
  • 3+ years' work experience in an IT technical field
  • Excellent interpersonal skills
  • Analytical and geared to problem solving
  • Service mentality towards clients
  • Experience with managing a fleet of Apple devices using technologies like SimpleMDM, Munki, AutoPkg, or Jamf
  • Experience with scripting languages like python, ruby or bash
  • Excellent command of the English and Dutch language, verbal & written