Customer Success Manager

Who we are

Software Improvement Group (SIG) is a leader in AI and traditional software quality assurance. We empower 400+ clients worldwide to drive IT business success with the help of our SaaS platform and expert consultants.Sigrid® - our software excellence platform - analyzes your code quality against the world’s largest database of over 200 billion lines of code and intelligently recommends the most crucial initiatives for your organization. Sigrid, together with our consultants, and nearly 25 years of industry-leading research, position SIG as the foremost authority on software excellence. We tackle complex IT challenges within M&A, AI assurance, cybersecurity, and much more.SIG was founded in 2000 and has offices in New York, Copenhagen, Brussels, and Frankfurt, and is headquartered in Amsterdam.

Where you come in

As a Customer Success Manager, you will be responsible for owning the customer relationship, ensuring they receive the full value of our services. You are passionate about building long-term relationships, and your goal will be to drive customer satisfaction through the adoption of our SIGRID platform. You will proactively seek opportunities to expand the range of SIG services offered to customers, ensuring they derive maximum value from our partnership. Furthermore, you actively guide the customer to increase the adoption of the Sigrid platform and develop and manage relations at different business levels in the client organization. You’ll be part of our Amsterdam-based team servicing clients in the Benelux.

How we work

As a Customer Success Manager, you are the crucial link between the client and SIG, ensuring a successful long-term engagement. You will develop strong narratives to deliver advice in line with customers' business goals by proactively developing initiatives to improve long-term customer intimacy and general organizational improvement. Typically, your work will consist of:

• Maintaining an up-to-date understanding of your customer’s needs and their use of our platform.
• Visiting clients, physically if possible, to build relationships and understand how SIG can help them achieve their IT goals through their use of our platform
  
• Being the voice of our customers internally, advocating their needs to the product team and the rest of the delivery organisation.
  
• Managing all customer processes in collaboration with the delivery team: onboarding, planning, training, and more.
  
• Guiding clients in enhancing their software quality assurance maturity.
  
• Identifying opportunities to expand our platform and consultancy offerings within your client base.
  

What's in it for you?

At Software Improvement Group, you'll join a highly motivated and intelligent team passionate about our platform and the services we provide. Our team is eager to share their knowledge, ensuring you have all the knowledge you need to excel with your clients. You'll benefit from an intensive onboarding program focused on SIG’s proprietary toolset and methodologies. Each day will be a learning opportunity, and we will support your professional growth through continuous development and regular career progression sessions.

We are not just looking for employees; we seek individuals who aspire to change the world by enhancing software quality. We have ambitious goals in revolutionizing the realm of quality software, and we want you to share in our vision!

Job Requirements

• Language Skills: Excellent command of both Dutch and English, verbal and written (Must Have).
• Education: Bachelor’s or Master’s degree, preferably with a focus on business (e.g., change management, international business, strategy).
• Experience: 2+ years of relevant work experience.
• Commercial Acumen: Ability to identify commercial opportunities.
• Skills: Analytical, quick learner, and adept at problem-solving.
• Communication: Strong listener with well-formed opinions, seeking to understand first.
• Customer Focus: Highly customer-oriented with a service mentality, both internally and externally.
• Attitude: Proactive, self-starting, and self-motivated.
• Teamwork: Team player capable of working with diverse individuals.
• Additional Experience: Previous experience as a customer success manager is a plus. Relevant IT management experience is also advantageous.